Terms of Service

1. Services Provided

Dump It Away provides professional junk removal, property cleanouts, and hauling services across the San Francisco Bay Area. All jobs are subject to on-site volume assessment before we load or haul any items.

2. Estimates & Final Costs

Any estimates provided online or over the phone are rough approximations based on the details you submit. The final binding cost is determined on-site by our hauling crew once they review the size and scope of your items.

3. Hazardous Materials

We are strictly prohibited from hauling hazardous waste, including chemicals, paints, oils, asbestos, fuel tanks, or biohazardous materials. You agree to disclose any potentially hazardous materials on-site.

4. Cancellations

We request at least 24 hours' notice for cancellations or rescheduling. Cancellations made within less than 24 hours of your appointment may be subject to a scheduling fee.

5. SMS / Text Messaging Terms & Conditions

By providing your phone number and opting in via our online booking form (or by texting us directly), you consent to receive text messages (SMS and MMS) from Dump It Away.

• Program Name: Dump It Away Service Alerts & Promotional Updates.
• Message Types: Booking confirmations, arrival estimates, dispatch updates, quote/ticket links, customer support communications, and occasional promotional discounts or seasonal specials (for customers who opted in to marketing messages). Consent to marketing messages is not a condition of purchase.
• Message Frequency: Message frequency varies based on your booking activity and promotional notifications.
• Cost: Message and data rates may apply as determined by your mobile carrier.
• Opt-Out: You may opt out of SMS communications at any time. Simply text STOP to cancel. You will receive a one-time confirmation text of your opt-out.
• Customer Support / Help: For assistance, text HELP to our number or contact our support team at (650) 201-4133 or Contact@dumpitaway.com.
• Carrier Liability: Mobile carriers are not liable for delayed or undelivered messages.

6. Contact Information

If you have any questions regarding these Terms, please contact us at:

• Email: Contact@dumpitaway.com
• Phone: 650-201-4133